The Blue Square Group

We carry out over 26000 responsive repairs every year for social housing, local authorities and the ministry of defence across the Midlands

Through meeting the needs and expectations of our clients we have built a reputation for quality, timely completions and customer focused repair services. We understand that residents want the job completed promptly and in one visit. Therefore we ensure that all of our operatives are multi-skilled and supported by a comprehensive van stock

Our operatives are:

Our approach to response maintenance

We are continually looking to improve efficiencies helping to deliver work at a lower cost and adding value where possible. Working in partnership and acting on behalf of all our clients we explore new ways of delivering our services. Sharing knowledge has reduced duplication of tasks, continuously improving KPI performance and customer care. Our bespoke IT management systems have been developed over many years to encompass every stage of our service. This means we can record and monitor every aspect of the work enabling our teams to offer real time data to all our clients evoking confidence in our high standard of service delivery at all times

24 hour call out service

We offer all our clients access to our emergency call out service. Here at Blue Square we have teams of Trades People on call ready to attend emergencies 24 hours a day, 365 days a year. We have Gas Engineers, Electricians, Carpenters and Glazer’s working around the clock to ensure security and the supply of essential services to domestic dwellings, care homes, public buildings and sheltered dwellings.

How it Works

With our current requirements we have a minimum of eight operatives on call at all times. However, this number can be increased using our reserve call out rota where required. Should an emergency occur outside of working hours, our clients have access to four contact numbers that they can call 24 hours a day 365 days a year. One of these numbers includes that of a senior management teams for example the Manager or Supervisor responsible for the overall contract whom within their Terms of conditions of employment will remain available to our clients 24/7 in case of poor mobile phone reception or as back up in the event of abnormal circumstances. They must also remain obtainable to offer general support/advise to the operative, client and customer alike.

Currently we cover the following services as part of this provision:

Level Access Bathroom Fitters
CV to or call 01952 580120

We would like to congratulate a member of our admin team Katie Lowe for successfully completing her NVQ in Customer Service 😃 Well done Katie!!